We aim to provide our patients with a caring, friendly, and professional service. We welcome all feedback so if you are not happy, please tell us.
We hope that we can sort out most problems easily and quickly. Often this will be at the time they arise and with the person concerned. Please tell them what is worrying you and they will do their best to resolve your concerns quickly and informally.
However, if they can’t or you wish to make a formal complaint, please let us know as soon as possible, and your complaint will be managed in line with our formal complaints process.
You can provide feedback our services or tell us about your concerns:
• In person or by telephone
• In writing to the Practice Manager – by email to: manorhouse.marstongreen@nhs.net or completing a form available from reception.
Alternatively you can contact Birmingham and Solihull ICB on:
bsol.patientexperience@nhs.net
