CORONAVIRUS CHANGES

Following the recent changes announced by the government, regarding the UK's action plan on tackling the Coronavirus pandemic we have decided that we need to protect patients and staff by taking some additional health & safety / Infection control measures. With immediate effect:- The doors to the surgery will be locked at all times and only patients with pre-arranged appointments will be able to enter the building. Telephones will remain on so all contact with the surgery must be initially via telephone - DO NOT JUST COME TO SURGERY - YOU WILL BE ASKED TO RETURN HOME AND TELEPHONE. All patients must answer some standard Coronavirus questions before they will be able to book an appointment to see a nurse or HCA, all  none essential services will be stopped for a while and some done on the telephone. All face to face appointments with Doctors and ANP's will be triaged by a clinician before a face to face appointment is agreed (this may be at a different site to usual) and if possible dealt with on the telephone. If you are invited to a surgery for a face to face appointment please attend alone unless you require a chaperone, interpreter or a carer / parent. Additional family members should remain outside the surgery. No-one with Coronavirus symptoms will be seen, knowingly, in surgery. Regular additional cleaning in the surgeries will be undertaken by staff in Personal Protective Equipment (PPE). Clinicians may possibly wear PPE to conduct face to face consultations. Home Visit requests will be telephone triaged by a clinician and where possible dealt with over the phone. If a home visit is undertaken it is done at your own risk and not necessarily by one of the practice team. All patients who request prescriptions will be expected to nominate a pharmacy to collect their prescriptions from, we will send the prescriptions directly to the pharmacy in 72 hours,  you will no longer be able to collect prescriptions from surgery . Please also use online prescription requesting, put the prescription request through the letter box at night, to avoid other patients,or also by post  or email a request to  manorhouse.marstongreen@nhs.net. By keeping to a minimum all face to face contact with the surgery we hope to keep patients and staff safe and ensure that we can continue to provide a surgery service to you, albeit a revised one, until this emergency situation is over.  Thank you.

FLU VACCINES

 Give us a ring if you qualify for a vaccine and get booked into a clinic. There are still some vaccines available.  Don't get caught out, Flu is most prevalent from Christmas onwards.

WHEN THE SURGERY IS CLOSED

For URGENT Healthcare - please contact BADGER on 0300 555 9999.

For medication queries or emergency contraception please contact your local pharmacist.

For none urgent advice please ring 111.

Did you know you can book appointments and order your repeat medications online?

If you haven’t yet signed up for GP Online Services simply download the form below, complete it and  call into the practice with two forms of photo ID and proof of address.  We can sign you up for GP Online Services which  makes it easy to book appointments online, request repeat prescriptions and view some of your medical records.

Find out more about this on www.nhs.uk/GPonlineservices

If you are not able to attend an appointment you have booked, for whatever reason, please let us know.  We can then offer that appointment to someone else who needs it.

Please remember that A&E is for serious injuries and illnesses only

You can call the 24-hour NHS 111 helpline, visit a pharmacy or a walk-in centre, or click on the NHS Choices Website

More advice to help patients choose the right urgent care service to use is available on www.choosewellmidlands.nhs.uk. You can also download the ‘Choose Well West Midlands’ app on iPhones and Android phones. 

Have you heard about the community pharmacy minor ailments scheme? 

The scheme means that you don't need to wait for an appointment to see your doctor about the problems listed below but can call in and see your pharmacist instead.

The conditions included are:

Athlete's Foot, Cold Sores, Cold, Flu or Earache, Constipation, Cough, Diarrhoea, Hay Fever or Allergies, Head Lice, Nappy Rash, Nasal Congestion, Sore Throat, Temperature, Threadworms, Vaginal Thrush, Verrucae and Warts

CLICK HERE TO SEE AVAILABLE PHARMACIES

If you don’t pay for your prescriptions then you won’t be charged for any medication provided by the pharmacist. You'll need to show proof of exemption and sign the pharmacist's prescription form in the normal way.

GET WELL / KEEP WELL

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.   

JOIN IN

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

EVENING & WEEKEND APPOINTMENTS 

Times are changing. In addition to the late night currently being offered at the surgery premises  (Tuesday night - alternating between our 2 sites) evening and weekend appointments are now available to book through your own surgery at the local consortium hub.  Speak to a member of the practice team or receptionist to find out more and to make an appointment. Prebookable Appointments are available to see GP's, Nurses and other healthcare professionals, these appointments are held at the North Solihull Consortium Hub situated in the Chelmsley Wood Primary Care Centre building, Crabtree Drive, Chelmsley Wood, B37 5BU.

KEEP ANTIBIOTICS WORKING

Please check out the BSol CCG campaign videos explaining the importance of only using antibiotics when absolutely necessary to ensure that when you need them they are effective.

https://www.birminghamandsolihullccg.nhs.uk/news/blogs/835-keep-antibiotics-working 

PAPYRUS - PREVENTION OF YOUNG SUICIDE

If you are having thoughts of suicide or are concerned for a young person who might be, you can contact HOPELINK for confidential support and practical advice.

CALL : 0800 068 4141

TEXT: 07786 209 697

Email : pat@papyrus-uk.org

Opening hours: Weekdays 10am to 10pm / weekends 2pm to 10pm / bank holidays 2pm to 10pm.